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Frequently asked questions

  • Why Should I Choose Airdog X5 Instead of Traditional HEPA Air Purifiers?
    Airdog X5 is the state of art filtration technology. It has been researched and studied over the past twenty years by many renowned scientists and researchers. It is capable of: Filtering ultra-fine particles down to 14.6nm: far beyond 0.3microns of traditional HEPA; Destroys and Collects: The high electrical field inside Airdog kills all bacteria and viruses, which is different from HEPA with mold/bacteria growing on filters; Non-consumable collecting plates: simply wash and reuse! No more spending on expensive HEPA filters; Quiet operation: Airdog is whisper quiet during sleep mode as its collecting plates have much lower flow resistance as compared with HEPA filters; Environmental green and energy saving solutions. Removes most dangerous nanosize air polutants 20 times smaller than HEPA 0.3m
  • Why Is It Important To Filter The Ultra Fine Particles?
    The human body can only prevent larger particles > 10µm (micrometre); smaller particles can break the guard and enter the body, even depositing on the vascular walls. So it is much more important to have ultra-fine particles eliminated. Airdog X5 deals successfully with ultra-fine particles>14.6nm (nanometre)and purifies the air by killing bacteria/viruses and collecting airborne particles. Traditional HEPA air purifiers only filtrate particles > 0.3µm and leave all kinds of particles on the filters. Airdog X5 avoids mildew and bacteria problem perfectly while traditional air purifiers could cause secondary pollution by sending out air with mold/bacteria still stored in the machine! All kinds of particles accumulate on a HEPA, actually turning the filter into a warm bed for bacteria and mold with suitable temperature and humidity! Most HEPA's performance will diminish over time.
  • Does Airdog X5 Remove Volatile Gases, Such As Formaldehyde, Benzene, Etc.?
    Yes, Airdog X5 can decompose many volatile gases (Formaldehyde, Benzene etc.) into natural air ingredients such as CO2 and H2O. It is achieved by two principles: the high voltage electrical field generates strong plasma and hydro-radical cells, which acts as strong oxidation agents to decompose the carbon bond of volatile gases.
  • I Am Concerned About The Product Safety, May I Know More Details?
    Airdog X5 is built around a Safety 1st motto! We have implemented the following: Smart control: The “smart electronics” control circuit continually monitors the current and voltage levels, and suppresses them whenever there’s any abnormal situation; Anti-fire: Airdog X5 is manufactured with the highest V0-grade fire retardant plastics housing; Child lock: It prevents improper operations when children are playing around it; International reputable third-party verification: Airdog X5 has passed safety test requirements including but not limited to CE, FCC, CQC etc.
  • Airdog X5 Uses High Voltage Inside, Is It Safe For Home Use?
    Airdog X5 uses an advanced electronic design built around safety. The power consumption of Airdog is equivalent to a small light bulb. It has high voltage inside but very low current in the order of micro-amps. The high voltage runs on direct current to avoid any possible electronic perturbation.
  • Is Airdog X5 Energy-Saving And Eco-Friendly?
    We designed and manufactured Airdog X5 complying to Energy Star Rating. We are on our way to obtaining the certificate. Airdog X5 is an Eco-friendly product because it uses non-consumable collecting plates instead of producing fiberglass waste, which is the main material of HEPA, and others.
  • Does Owning An Airdog X5 Require Any Maintenance Fees?
    Airdog X5 is a cost effective and environmental green solution. Collecting plates in Airdog X5 is washable and reusable, so no more spending on HEPA filters and others. Composite catalyst gauze is reusable, you may put it directly under the sunlight for 1~2 hours to refresh it. However, some customers might be very sensitive to any smell and might have to change the composite catalyst layer every 6-24 months to refresh the smell. The cost of the catalyst layer is only a small fraction of the cost of HEPA. To replace the catalyst layer, please contact your sales resource where you bought Airdog X5.
  • How Do I Know That My Air Purifier Is Cleaning The Air?
    The best part of Airdog X5 air purifier is that you could see the effect by your own eyes! You will notice the AQI (Air Quality Index) number decreasing when the air purifier is on. Also, after using X5 for a week, you can actually see many of the pollutants absorbed on the collecting plates when you take the plates out of X5 to clean.
  • What Is The Number Displayed On Airdog X5 And What Does It Mean?
    The number displayed on Airdog is called Air Quality Index (AQI). It was developed by the United States Environmental Protection Agency (EPA) to report air quality. The AQI is divided into six categories, indicating increasing levels of health concern. The displayed AQI on Airdog X5 is calculated based on the infrared sensor embedded in the unit, which measures the number of particles in a restricted air volume. This number can fluctuate according to the air flow velocity, position and ambient air condition. Thus it is a good reference for you to know the ambient indoor air quality.
  • Why Is The AQI Display Abnormal On The LCD Screen? It Displays, “-C-” Or “9XX” Instead Of Digits?
    Display of “-C-” means it is time to do a cleaning. The “9XX” is an electronics abnormal signal. Please unplug the unit and do a full clean cycle and restart. If the “9XX” still exists, please contact customer service for further instructions.
  • Why Isn't The AQI Display Changing Numbers?
    The dust accumulated on the sensor could cause insensitivity of sensors. Please clean the sensor with a dry cloth or a cotton swab with alcohol.
  • I Heard A “Cracking” Or “Zapping” Noise Inside The Unit - Is That Normal?
    The occasional “zapping” or “cracking” is normal when the bigger particles enter the air purifier, being zapped by the high voltage, similar to when a bug zapper traps a bug. However, if the “cracking” or “zapping” noise is constant, you should clean the unit and make sure that all parts in the unit are fully dried after you clean the unit. 80% of the noise issues are caused by dust accumulation on the collecting plates and/or inner chamber, or by wet collecting plates. Normally a full clean cycle will take care of this all.
  • When Should I Do A Full Cleaning Cycle?
    When “-C-” is on the display screen. “9XX” appears on the display screen even after cleaning the collecting plates. Cracking sounds still exist after cleaning the collecting plates. The unit shuts down and restarts automatically. Note: Please refer to the “Full cleaning cycle” section in the user manual for details.
  • Can I Clean My Airdog X5 By Putting The Whole Unit In The Dishwasher?
    You should not put the whole Airdog X5 unit into the dishwasher! Only the collecting plates is OK to be washed by a full wash cycle. Please make sure the collecting plates unit is fully dried before putting it back into your Airdog X5. There could be water residue inside of the collecting plates even after the drying cycle sometimes, so make sure to take the time to fully dry them.
  • How Can I Confirm That The Collecting Plates are Fully Dried?
    Please put the collecting plates in a dry space for at least 24 hrs. You may put tissues or a paper towel under the collecting plates to check if it is fully dried.
  • Why Does My Airdog X5 Begin To Make Noise Or Restart After A Full Cleaning Cycle?
    Please make sure that all parts are dried fully. Please make sure that the contact pin goes through the small hole in the rubber sleeve (as shown in pictures below) when you are assembling the unit. (Contact pin is exposed after taking out the generating electrode.)
  • How To Remove The "-C-" On The Display Screen After The Unit Is Cleaned?
    Press and hold" Reset" on Remote Control for 6 seconds.
  • Why Does The Airdog App Connection Fail?
    Airdog App does not support IPv6 network environment. Make sure your Wi-Fi is in 2.4GHz. The home Wi-Fi environment could be complicated. To verify if the smart control system is functional or not, you could use the hotspot on another phone instead of the home Wi-Fi to make a connection. The hotspot could simplify connection complexity and verify the hardware function. We have finished the App and server migration. Please double check the label on the back of the unit, if it is a green matrix code, you are good to download the “Airdog Pro”App and connect. If it is a blue matrix code, please check whether your firmware is upgraded or not.
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